Sunset Transfer Yandex

FREQUENTLY ASKED QUESTIONS


You can use our reservation system 24h 7days.

Total number of passengers - please make sure you include infants and children in the total number of passengers in your party, e.g. if three adults, one child and an infant are travelling, you will need to book a private transfer vehicle for at least five people.
Overseas accommodation address - in any resort there may be more than one hotel, apartment complex, chalet or villa with the same name, so we need the full address to avoid confusion.
Mobile Phone Number - This is really useful if we need to get hold of you once your journey has begun or during your stay. You can also register to receive confirmation of your return transfer details by text (where available). Your number will show on your booking and we or our suppliers will also see this number, but it will not be given to any other person or organisation.

Reservations can be made 24 hours in advance

Payment is taken in full at the time of booking. We accept CASH payment,  VISA Debit/Credit, MasterCard and Maestro and Bank transfer Surcharges will apply and are detailed during the booking process. 

Payment is taken in full at the time of booking by the website. We have a 3D secure payment system in place which means when you book, you need to submit your card password before the booking confirms. Should the card be rejected you will need to contact your card issuer. Should you not be able to remember your 3D secure password your bank will give you the option to reset the password at the time your card is charged when you make your transfer booking. Please select the option on the 3D secure password box ‘Forgotten password’ Sunsettransfer is not able to provide assistance concerning your 3D secure password.

We operate our website with an SSL certificate to ensure safe encryption of your details. When you select to book the website becomes secure, you also have to pass standard 3D secure in order for the booking to be confirmed.

The transfer suppliers will not operate the shuttle service to a private address, however if you wish to use a hotel near your villa as a drop off point you can do so at your own risk. Alternatively we would suggest you book a private transfer service that will drop you door to door.

If you wish to book a different pick up address to where you will be dropped off you will have to make separate one way bookings to cover your full route. The one way options are selectable on the search box either airport to resort or resort to airport.

If you wish to travel from a port to a hotel in a different resort please select ‘Resort to airport’ and if available you will see the route in the drop down options.

At the booking stage, one name and one flight detail is required. We therefore recommend that the details provided are those of the person whose flight lands last, this will ensure all the other passengers are already waiting for them and in turn no rise of a delay at the airport.

We will check with the supplier to see if this is possible. In most cases it is. Please therefore make your booking, contact us at info@sunsettransfer.com quoting your booking reference and will look into this for you.

Yes please select the option on the search box ‘Single outbound or Single inbound’ select the country, resort and airport relevant for your transfer and the one way option. You will need to follow the ‘departure’ instructions issued on your voucher. Please enter the correct flight information for your departure flight and not the time you wish to be picked up. The time of pick-up for your departure you will need to confirm no less than 24 hours before you depart either on the front page of our website or with the local supplier (the telephone number is on your voucher which is issued at the time of booking)

Yes please select the option on the search box ‘Single outbound or Single inbound’ select the country, resort and airport relevant for your transfer and the one way option. You will need to follow the ‘departure’ instructions issued on your voucher. When you enter a time please note the transfer will arrive to bring to you the airport roughly 2 hours before that time. Please put a note in the special request box to say you will be not taking a flight but just need to be transferred to the airport. Should the supplier reject this request you will be notified and you will be refunded as per our booking terms.

You will need to confirm the pick-up time for your departure no less than 24 hours before you depart either on the front page of our website or with the local supplier (the telephone number is on your voucher which is issued at the time of booking)

All of the services are provided at Antalya Airport by taxi. Taxi prices and other information can be accessed from the link I mentioned below.

http://www.antalyaairporttaxi.net/index.php?sb=9&sayfa=48&lng=7&slide=20

 

The local supplier will be expecting you according to your flight times there is no need to reconfirm this part of your transfer before you arrive. If there is a change to your flight departure time, please notify the supplier – they will do their best to accommodate the changes.

There is no need to check if your booking exists with us if you have received a confirmation and booking reference.

When you confirm your booking and payment is taken, your booking reference number will appear on screen with the option to print it before you exit our site. You’ll then automatically receive an email booking confirmation which will confirm that payment has been taken and the balance paid in full and details of your transfer. This will also detail instructions about what to do on arrival and how-to reconfirm your return transfer. If for any reason the screen will not refresh please check your email address and your spam folder to see if the booking confirmed before attempting to book again. It is your responsibility to take reasonable steps to avoid duplicate bookings by also checking with your bank to see if any payment has been taken.

If you have a booking reference please click on the ‘View my booking’ tab on Sunsettransfer.com  website, enter your email and reference and simply select the option to retrieve the voucher.

If you do not have your reference please let us help you directly +90 242 335 51 51*

If you have booked with a travel agent you will need to contact them to obtain your voucher.

It’s essential that you take your booking confirmation with you on your transfer. This must be shown to the driver or our representative before you can board your transfer vehicle. In fact, we recommend you take two copies - in some destinations the transport operators have to collect a copy of your booking confirmation as proof of purchase for legal reasons.

On a shuttle service there may be a charge for infants who are under the age of two. Please note some destinations have a legal requirement for the infant to be secured with in a baby seat. Should the supplier not be able to provide a baby seat you will need to supply your own.  Please contact info@sunsettransfer.com to check the requirements for your route. Where the infant is not legally required to be secured in a baby seat the infant will be required to travel on the lap of a responsible adult. You must include the infant in the total number of people you are booking the transfer for. If a child requires a seat they will be charged the full price, please show this on your booking by selecting the child as two years old not under two years old so the correct size vehicle is booked. For children who are two and above a seat must always be booked at the normal price for the shuttle in question. At times there may be discounted prices for children aged 2 – 12 years old, however this will vary accordingly to the travelling dates and destinations; therefore it’s imperative that at the time of booking you fully advise us of all infant/children and their ages. Children’s ages will be classed as the age they are on their outbound travel date. The transfer provider reserves the right to double check children’s ages on their passport; should it be found that they are over the age of 12 but received a child’s discount price; the price difference will need to be paid direct to the supplier.

For Taxis and Private Transfers all children and infants count towards the occupancy of the vehicle regardless of age and thus must be included in the total number of passengers at the time of booking  eg; for a party of 3 adults, one child and a baby, you will need to book a vehicle that seats a minimum of five people.

For baby/child booster seats: We strongly recommend that you bring your own baby/booster seats. The supplier can provide them in some destinations and they will meet the local safety standards but will vary in quality and availability. A supplement maybe payable and you will be expected to fit the baby seat yourself. To book a baby seat, please contact us after you have made the booking and we’ll confirm, if this is possible.

The standard luggage allowance is one piece of hand luggage and one small suitcase/holdall only per person and should not exceed 70cm x 40cm x 20cm.

Please note:

On a shuttle service there is no additional charge for pushchairs and manual fold-down wheelchairs or for small sports equipment such as tennis rackets.

On a private transfer, if you are bringing pushchairs or fold-down wheelchairs, please book a vehicle big enough to ensure you and your belongings can all travel in comfort and safety, e.g. if four people are travelling with luggage and a pushchair, please book a vehicle for five or more people.

Excess Luggage:

On a shuttle service sports equipment, such as ski or golf bags, surf boards or bicycles, is classed as excess luggage and may be chargeable

On a private transfer, if you bring large suitcases or other excess luggage (including pushchairs and/or wheelchairs) that cannot fit inside the vehicle, you may be asked to pay for a second vehicle on arrival.

The lead passenger details are the only ones we require. Therefore you only need to contact us if the lead passenger changes.

The time stated on our website are estimated and based on information provided to use by the supplier. These times may vary according to local road conditions, volumes of traffic, local festivities etc.

Shared shuttle journeys usually involve multiple pick-ups and/or drop-offs and therefore journey times will usually be longer than those stated.

Please note: the driver may stop for a comfort break on longer journeys

Once you have landed you must report to the local rep within one hour of landing. Please follow the joining instructions provided on your voucher. There is no need to re-confirm this part of your transfer with the local provider as you have detailed your flight information they will be waiting to receive you. If you have any trouble locating the rep please call the local emergency telephone number located on the voucher.

The maximum wait time is 60 minutes from the time you make contact with the rep. This allows time for the shuttle bus to be boarded with other customers or your private vehicle to be brought to a suitable loading area.

Wherever possible, the supplier will monitor flight and cruise ship arrival times for delays. We do recommend however that you contact the supplier using the numbers provided on your transfer voucher in order to inform them of any delays to your arrival. Where possible the provider will endeavour to rearrange your pick-up however this may not always be operationally possible and may be at an additional charge.

If you’ve booked a shuttle transfer, you’ll be allocated to the next available shuttle. Please note that this might not be for several hours or until the next day and in resorts where shuttles only operate on set days you may have to make your own arrangements at your own cost to get to your destination.

If your home bound flight has changed whilst you are on holiday please contact the local office to advise them of the change and reconfirm the pick-up time using the numbers on your transfer voucher.

If there is a delay to your return transfer due to weather, roads being blocked, etc., we’ll inform you as soon as we know. We will operate your return transfer as soon as the roads are clear.
Sunsettransfer regrets that we cannot be held responsible for any costs incurred due to a flight delay or missed travel connections resulting from poor weather conditions, state of roads or any other factors beyond our control.

If you are yet to travel and your new hotel is in the same resort please amend the name of your hotel using the ‘my account’ tab on the sunsettransfer website. If you are travelling within 48 hours please contact us at info@sunsettransfer.com

If you are in resort, please telephone the local supplier using the telephone number located on your voucher to reconfirm the correct pick-up point for your departure, and reconfirm the time of your collection.

Should your new hotel be located in a different resort to what you have booked, please create a new booking and cancel your original booking using the ‘My booking’ tab on the website. Cancellation fees will be applicable.

If you are yet to travel please amend your booking details using the ‘my account’ tab on the Sunsettransfer website. If you are travelling within 48 hours please contact us atinfo@sunsettransfer.com  

+90 242 335 51 51

Calls made to use to make amendments that are not travelling within 48 hours may be charged an admin fee.

If you are in resort, please telephone the local supplier using the telephone number located on your voucher to reconfirm the correct departure flight time, and reconfirm the time of your collection.

You must inform us for amendments on flight times and flight numbers.

Should you wish to change any information on your booking please do this by visiting our Sunsettransfer.com website and clicking on ‘Edit Reservation’ link.

This link will only allow amendments and cancellations for bookings travelling up to 48 hours before (and not including) the date of transfer, and you can also recall your transfer booking voucher

If you have been booked by a travel agent, you will need to contact them directly to make the amendment on your behalf we will not be able to action amendments directly online or over the telephone.

You are able to cancel your booking, add additional passengers, upgrade your vehicle type, amend the booking name (we only take one lead booking name) change child ages, change all parts of flight arrival/departure times and dates, flight numbers/airline name and hotel/complex/ apartment name and address. If you wish to amend the resort booked please cancel the booking, and rebook for the correct resort.

To confirm the booking with a change to the original details please make sure you follow the whole amendment process and click the ‘Accept modifications’ button at the bottom of the page.

The page will refresh and show you the reference number as being amended.

We do not know the specific makes and models of the vehicles used as these will vary throughout our suppliers. If you have chosen a shared shuttle service this will generally be a large coach transfer unless our suppliers feel they do not have enough reservations to justify sending a 44 seat coach they may choose to send a smaller vehicle i.e. a minibus.
If you have chosen to take a private transfer this can be in either a minibus or a taxi depending on the vehicle types available with our suppliers (certain destinations do specify the different options in the search results but this is not applicable to all destinations)

A shared shuttle service will leave the airport no later than 45 minutes from the time you locate the supplier’s representative. The supplier will always try to keep waiting times to a minimum.

Payment is taken in full at the time of booking. We accept PAYPAL payment sytems and  VISA Debit/Credit, MasterCard and Maestro. Surcharges will apply and are detailed during the booking process. But for Antalya destination we can accept cash whit the driver.

Payment is taken in full at the time of booking by the website. We have a 3D secure payment system in place which means when you book, you need to submit your card password before the booking confirms. Should the card be rejected you will need to contact your card issuer. Should you not be able to remember your 3D secure password your bank will give you the option to reset the password at the time your card is charged when you make your transfer booking. Please select the option on the 3D secure password box ‘Forgotten password’ Resorthoppa is not able to provide assistance concerning your 3D secure password.

We operate our website with an SSL certificate to ensure safe encryption of your details. When you select to book the website becomes secure, you also have to pass standard 3D secure in order for the booking to be confirmed.

The transfer suppliers will not operate the shuttle service to a private address, however if you wish to use a hotel near your villa as a drop off point you can do so at your own risk. Alternatively we would suggest you book a private transfer service that will drop you door to door.

If you wish to book a different pick up address to where you will be dropped off you will have to make separate one way bookings to cover your full route. The one way options are selectable on the search box either airport to resort or resort to airport.

If you wish to travel from a port to a hotel in a different resort please select ‘Resort to airport’ and if available you will see the route in the drop down options.

Should you wish to cancel your booking please do this by visiting our Sunsettransfer.com  website and clicking on ‘My Account link.

The cancellation fees only apply if you have booked with us directly. If you have booked with a travel agent please contact them for more information

The cancellation fees are as following:

Bookings cancelled 3 days prior to arrival date - 20% cancellation fee,

-Please note in the case of ‘No show’ the booking is non refundable

-Also cancellation credit cannot be moved between bookings

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