Reservation Cancellation Procedures
To cancel the reservation you have made;
- You may cancel a reservation by using My Book sectionwith your booking reference number or by sending an email to firstname.lastname@example.org; transfer number, customer name, email address and indicate your phone number.
- In case of emergency, you can use our phones which are available on our contact page.
- If the cancellation fee is more than 48 hours, the cancellation fee will not be deducted and the fee will be refunded.
- 20% cancellation fee is charged for cancellations less than 48 hours transfer time. The remaining fee is paid back to the customer.
- The costs incurred while the return is being processed will be covered by the customer.
* Any costs incurred in making the refund will be paid by the customer.
- Corrections; By notifying email@example.com up to 48 hours before the transfer time. Change requests for transfers that are less than 48 hours are not accepted.